Cookie Policy

Cookies are small text files placed on your device when you visit a website. They help the site work correctly — for example keeping you signed in — and, where you allow it, help us understand how the site is used. Similar technologies such as local storage work in the same way and are covered by this policy.

These cookies are strictly necessary for the platform to function. They keep your session secure, keep you signed in as you move between pages, protect the site from abuse, and remember your cookie choices. Essential cookies cannot be switched off, and they do not require your consent.

• Authentication cookies — confirm who you are on each request so only you can see your data.
• Security cookies — help detect and prevent malicious activity.
• Cookie preference storage — remembers the cookie choices you make in the consent banner.

These remember optional settings and choices that make your experience smoother — for example remembering filters you applied when browsing carers, or display preferences. They are switched off unless you allow them in the consent banner.

These help us understand, in aggregate, how the platform is used — which pages are visited, how long people stay, and where visitors get stuck — so we can improve the service. The data is aggregated and does not identify you. Analytics cookies are switched off unless you allow them.

Our payment processor sets cookies during checkout to protect transactions and prevent fraud. These are limited to the payment flow and are covered by the processor's own privacy notice. We never allow advertising cookies to be set by the platform.

On your first visit, a banner lets you accept all, reject all, or customise optional cookies — and nothing is ever pre-ticked. Essential cookies continue regardless of your choice, because the site cannot function without them. You can change your mind at any time:

Managing your preferences clears your saved choice and shows the consent banner again on your next page load.

You can also block or delete cookies through your browser settings. Note that blocking essential cookies will break sign-in and other core features, so the platform will not work correctly.

We may update this policy as the platform evolves or as the law requires. The "last updated" date below always shows the current version. For more about how we handle your personal data generally, see our Privacy Policy.