Frequently Asked Questions
Your questions about home care, answered
Clear, honest answers to the questions families across London ask us most, from care costs to how quickly support can begin.
How much does home care cost in London?
Home care in London usually starts from around £18 to £30 per hour, depending on the type of support you need, the carer's experience, and whether you book short visits or longer live-in care. On Care Services Network UK, every carer sets their own transparent hourly rate, so you can see the full cost before you book, with no hidden fees. The platform fee is clearly shown upfront, and you only pay for the care arranged through the network.
What areas do you serve in London?
We cover 31 areas across Greater London, from Camden and Islington in the north to Croydon and Sutton in the south, and from Ealing and Richmond in the west to Newham and Havering in the east. You can view the full list on our Service Areas page and read a dedicated page for each area we serve.
Can you help with meal preparation?
Yes. Independent carers on our platform can help with planning, preparing and cooking nutritious meals that suit your dietary needs, cultural preferences, and any health conditions such as diabetes. They can also support with shopping and keeping the kitchen tidy. Meal preparation is one of our most common requests and is included as part of personal and companionship care.
How do I arrange a care assessment?
Arranging a care assessment is simple. Browse our verified carers, send a booking request or message a carer directly, and they will get in touch to understand your needs. You can also contact our friendly UK-based team and we will help match you with a suitable carer. The initial conversation helps us understand the level of support, timings, and any specialist requirements before care begins.
Are the carers on this platform DBS-checked and verified?
Yes. Every carer on the Care Services Network UK platform goes through a verification process before they can accept bookings. This includes identity checks and a DBS (Disclosure and Barring Service) check, along with verification of their qualifications and right to work in the UK. You can see a carer's verified status on their profile before you book.
What types of home care do you provide?
We help families find carers for a wide range of needs, including elderly support, personal care (washing, dressing, toileting), companionship, meal preparation, medication reminders, diabetic care, clinical support, and live-in care. You can browse services by category and match with a carer whose skills fit your situation.
How quickly can care start?
Many bookings can be arranged within 24 to 48 hours, depending on carer availability in your area and the type of care required. For urgent or short-notice support, message a few available carers directly to find the fastest match. For ongoing or specialist care, we recommend arranging it a few days ahead so we can match you with the most suitable carer.
Will I always have the same carer?
Wherever possible, yes. We know continuity matters, so we encourage you to book the same carer for regular visits. Many families build a lasting relationship with one trusted carer. If your usual carer is ever unavailable, we can help arrange a suitable replacement from our verified network.
Can carers help with medication?
Yes. Independent carers on our platform can provide medication reminders and help you take prescribed medicines at the right time. For assistance with administering medication (such as injections) or specialist clinical tasks, we will match you with a carer who has the relevant nursing or clinical qualifications.
Do you support people with diabetes?
Yes. We have carers experienced in supporting people living with diabetes, including help with blood glucose monitoring reminders, meal planning, and recognising the signs of high or low blood sugar. You can search for diabetic specialist carers when booking.
How do I pay for care?
You pay securely through the platform using a debit or credit card at the time of booking. The cost, including the platform fee, is shown upfront. Independent carers on our platform are paid automatically after the care is delivered, so you never have to handle cash or worry about paying your carer directly.
Can I get care at short notice?
Yes. Many independent carers on our platform offer flexible, short-notice visits. If you need urgent support, browse available carers in your area and send a booking request with your preferred times. Our team can also help you find someone quickly when time is tight.
Do you provide insurance for carers?
No, we are an introduction platform. Carers are self-employed and arrange their own insurance.
What if I feel unsafe during a visit?
You are free to leave any situation that doesn't feel right. Call 999 in an emergency. We encourage all carers to share their schedule with someone they trust.
Still have a question?
Our friendly UK-based team is happy to help. We can talk through your needs and help you find the right carer.
Trusted guidance we recommend
Helpful, reliable information from organisations we trust. (External links open in a new tab.)